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UAE Pass system will transform customer experience

Governments at every level across the UAE have been quick to see the benefits offered by this digital age, one where personal information can be safely and securely stored, where information and documents can be easily shared, and where the net result means a faster, more efficient, more productive and transparent service at every level.

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Increasingly over the past decade — and perhaps the introduction of the UAE national identity card was the first such widespread instance that touched every person in the nation — ministries, government entities and municipalities have embraced the e-governance revolution and worked hard to create an administrative structure that’s as smooth and seamless as possible.

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Gone are the days when long days were spent on paperwork at various government offices, typing centres, going from one building to another to accomplish simple administrative tasks. Banks and financial institutions too required similar processes, resulting in lost time, productivity and money for all involved.

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– Gulf News###

Now, by embracing the ease of use and opportunities afforded by the pooling of digital information, sharing scanned documents, keeping information on file in digital vaults that can only be accessed by meeting security protocols, everything is easier, smoother, there’s a far higher degree of user satisfaction — and transparency is ensured.

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While rolling out details of more entities who have signed up to the latest UAE Pass initiative, Mohammad Al Khamis, the programme director for the UAE’s Smart Government initiative, said earlier this week that there are now some 5,000 services available on the UAE Pass system.

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What’s more, entities at every level and emirate are now actively involved in the system. It is being rolled out for widespread uptake by consumers.

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Simply put, the UAE Pass is a national digital identity that uses a password-less, paperless, secure profile to access government and commercial services, and sign, verify and share digital versions of those documents. The beauty of the new system is that it doesn’t mean a string of separate accounts and log-ins for each separate department of financial institution. Once verified, using the security steps needed to activate the UAE Pass, users are up and running seamlessly.

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We are fast reaching a stage where paper documents will become virtually obsolete as our administrative and financial records are all viewed and accessible online. That’s a sea change for all involved — one that speaks of recognition and embraces the potential offered by e-governance.

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